Frequently asked questions

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Common customer questions

At The Neat Neighbour Co, we understand you might have questions about our cleaning services in Auckland, New Zealand. We've compiled answers to some of the most common queries to help you make an informed decision.

What are your pricing options and are there any hidden costs?
We offer flexible pricing to suit your needs. You can inquire about our hourly rates or request a fixed quote for a specific job. Please note that our prices are competitive and reflect the high quality of service we provide. We are transparent about all costs, and you can ask if our prices are inclusive of GST or if there is a minimum charge for our services.

What is included in a standard house clean?
A standard house clean typically includes a thorough cleaning of your home's main living areas. For a detailed list of what's included in our Residential Care services, such as The Deep Clean or Recurring Maintenance, please visit our Our Cleaning Services page.

Do you offer specialized cleaning services like deep cleaning or end-of-tenancy cleans?
Yes, we certainly do! We offer a range of specialized cleaning services including The Deep Clean, Move-In/Move-Out cleans with a Bond Back Guarantee, and post-renovation cleaning. You can find more details on our Our Cleaning Services page.

Can you customize cleaning packages to fit my specific requirements?
Absolutely. We understand that every home and office is unique. We can tailor our cleaning services to meet your specific needs. Please contact us to discuss your requirements.

How do you ensure the quality and value of your cleaning services?
We believe that the price of our service is directly linked to the exceptional quality and dedicated service we provide. Our team is trained to deliver thorough and reliable cleaning, ensuring your satisfaction with every visit.

How can I be sure that I can trust someone in my home?
Your trust and security are paramount to us. The Neat Neighbour Co is committed to being reliable, professional, and respectful of your home and belongings. Our team members are carefully vetted, and we strive to be punctual and meticulous in our work. We are happy to provide references or reviews from satisfied clients upon request.

Do you clean ovens, carpets, or windows?
Yes, we offer specialized add-on services including Window & Glass cleaning to ensure streak-free results. For details on other specialized services like carpet cleaning, please contact us directly.

What are your office cleaning solutions?
Our Commercial & Office Solutions include Workspace Sanitization, Floor Care, Breakroom & Kitchen Hygiene, and Restroom Management, designed to keep your Auckland workplace pristine. Learn more on our Commercial Cleaning page.

Experience the Neat Neighbour Co difference

Discover the peace of mind that comes with a professionally cleaned home or office. Contact The Neat Neighbour Co today for a sparkling clean environment in Auckland, New Zealand.